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Our story

The Travel Concept is run and owned by us, Bianca Wassell and Tracy Felstead.  We have over 30 years’ experience in the travel industry, and we met while working for British Airways. We created The Travel Concept in 2006. We wanted to fill the gap in the market for an independent travel agent specialising in tailor-made holidays AND offering a high level of personal service.

Why choose us?

I adore beach holidays, and my specialist areas are Antigua, Grenada, St Lucia, Barbados, Maldives and Mexico. I’ve also loved taking my young sons to Italy, Greece, Spain, Cyprus, Turkey and Dominican Republic.

Travel surprise - I was blown away by Sri Lanka. It’s true I love the beach, but I was so taken by the culture, wildlife, people and food. And there are an incredible number of up-and-coming boutique properties.

Travel highlight - Staying at Huvafen Fushi in the Maldives and sipping sundowners in the same room that Kate Moss stayed in…  That’s going to be hard to beat. - Tracy Felstead

Holidays are important - that’s why we’re committed to making sure yours is hassle-free. It’s the little things which make a big difference so we enjoy surprising customers by finding better deals than they can get online, taking care of flight check-ins and even hand-delivering tickets if nearby.

You can rely on us for accurate, expert knowledge. We’re up-to-date with the latest hotels, new resorts and rising destinations. We also attend familiarisation trips, training days, travel fairs and industry events. And if we’ve haven’t been to somewhere, we’ll ask one of our trusted contacts.

We’re fully ABTA-bonded and ATOL-protected so your booking is financially protected. We’re also members of AITO, the Association of Independent Tour Operators. With so much choice out there, we want to find out exactly what you’re looking for. Then we can use our years of experience and research skills to hand-pick the perfect trip. We’ll also share our insider tips, whether that’s a favourite bar or an off-the-beaten-track sight. We want you to get the most out of your holiday so we’ll go that extra mile for you.

I’m a bit of an adventurer… Caribbean, Thailand, New Zealand, Fiji, Hong Kong, South Africa, Indian Ocean and Egypt to name a few.  I love New York and Vegas, I’m also a Europe fan with recent trips to Greece, Sardinia and Spain. I’m also a keen skier with experience across Europe and the US.

Travel surprise - I wasn’t sure if a river cruise would be my thing, but I’ve just returned from one in Germany. I loved sailing through the heart of the cities, seeing the sights from the sundeck with a G&T in hand!

Travel highlight - It has to be  the Eastern & Oriental Express from Bangkok to Chiang Mai. Such a breath-taking rail experience! - Bianca Wassell